Sea To Sea Communications Inc.

An authorized Samsung Telecommunications dealer
serving the northwest suburbs of Atlanta, Georgia
including Cherokee, Cobb and Fulton counties.

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Sea To Sea Communications Inc.
Canton, GA

770.479.6999

Samsung MMC tips for
WavMail & VoiceTrak

Sea To Sea Communications voice mail products are easily integrated with all Samsung digital phone systems including the original DCS, DCS Compact, DCS 400si, OfficeServ 100, OfficeServ 500 and OfficeServ 7200 and 7400.   

These notes apply to our DOS-based VoiceTrak product, and our Windows products of WavMail, Daily Lifeline, Daily Hello and GetMyHomework.  For more information on our products please visit http://www.SeaToSea.com

The following instructions apply to all these systems. 

 

MMC 501 - Timer Table: 
Transfer Recall & System Recall Timer

The transfer recall timer must be greater than No-Answer forward timers.  Many companies choose to turn off the system hold recall timer so held calls never return to the attendant.

 

MMC 502 - Per-station No-Answer Forward timer

How many seconds should an individual station ring before forwarding to voice mail?  Set it here.  

Be sure this is a lower number than Transfer Recall (above).

 

MMC 316 - Preset No-Answer Forward 

Important:  Later DCS versions include MMC 316 - a critical improvement.  

MMC 102 (call forwarding) previously controlled all forwarding to voice mail.  It was very easy for end-users to erase their forwarding.  MMC 316 can't be erased by end-users.

The customer can still forward individual phones as desired, but if no forwarding is assigned in MMC 102 (or through the phone) then MMC 316 can be used to forward to voice mail.  

Be sure to set MMC 316 for all stations using voice mail.  Note that this forwarding can be set for internal calls only, external calls only or both.

 

MMC 207 - Assign voice mail port

Voice mail will not work properly on a Samsung digital system if this is not set properly.  Make sure that all single-line ports connected to the voice mail system are set here.

 



MMC 300 - Customer On/Off per station

VMAA Forward - Default is ON. This feature allows intercom calls to forward to WavMail. If this feature is NOT desired, change this setting to OFF.

 

MMC 600 - Operator Group

Older DCS versions - MMC 600 configures a fixed operator group (500 or 5000) while all other groups use MMC 601.

Current DCS/OfficeServ versions - MMC 601 is used to configure all hunt groups and MMC 600 is used to define the group used as the operator group.

Most customers use a human attendant in the day mode and the WavMail auto attendant in the night mode. Many of those customers also like WavMail to answer overflow calls from the human attendant during the day. If the attendant can't answer a call within XXX seconds, the call overflows to WavMail. To program overflow from the operator group to the WavMail group, program the Overflow Timer and Next Port for the operator group. 

MMC 601 - Station Groups

We generally use hunt group 505 for the WavMail ports, but you can use any allowed hunt group number. 

* Overflow. Number of seconds before calls overflow to Next Port. See Next Port. You may change this setting if desired.

** Next Port. Note that the entry here determines where calls go if all the WavMail ports are busy or not answered. We recommend the operator hunt group, which is normally 500. Customize this for your installation.

*** Member. All WavMail ports must be defined here. If your system has four WavMail ports, make four entries. If you have eight ports, make eight entries.

Use the following parameters with your specific ports:

 

MMC 726 - VMAA Options

This is the key to programming voice mail on the DCS. 

You must set everything listed here or your integration will not work properly. Follow these steps carefully and your day will be much more pleasant. Race through this and you'll spend some time troubleshooting the mistake.


 


MMC 102 - Call Forwarding

Note:  Be sure to program MMC 316 (preset forward no-answer)  if available.  If the end-user erases forwarding from the phone (MMC 102) then calls will still go to voice mail with MMC 316.

The DCS allows call forwarding to be programmed via MMC codes and not just at each station. Save footsteps by programming via MMC 102. We suggest that each station with a WavMail mailbox assigned be programmed for Busy / No Answer forward to the WavMail hunt group (505 in our examples).

If desired, this can also be programmed at each station (if you need the exercise):

For Busy Forward -- Dial 602 + Hunt Group number for WavMail.

For No Answer Forward -- Dial 603 + Hunt Group number for WavMail.

 

MMC 722/723 - Keyset programming

Handy buttons for individual stations -

MSG - An MSG button is necessary on older 12-button and 24-button phones.  This isn't required with Falcon-style sets because a message light is built in to the keyset.

VT - The VT button is used to transfer callers directly to a voice mail box.  Any phone can have a VT key but it's most important for the receptionist.  Simply press the VT key, then press a DSS key or dial the station, and hang up.  The caller will hear the personal greeting and can leave a message.

SG - Many people find it very convenient to have a button just to call the voice mail system - even if a MSG key is programmed.  Note that both the VT button and the SG button must have the voice mail group number programmed as well.

Sea To Sea always programs these 3 buttons on all Classic phones and the VT and SG buttons on the Falcon phones.

At least two call buttons should be programmed on every phone with voice mail.

 

 

 
Sea To Sea Communications Inc., Canton, GA